We are seeking a meticulous and dependable Loan Servicing Specialist – Mortgage Payoff to join our team. In this role, you will be responsible for managing the payoff process of mortgage loans, ensuring the accurate calculation of payoff amounts, timely processing of payments, and proper closure of accounts. This position plays a vital role in maintaining customer satisfaction, regulatory compliance, and the integrity of our servicing portfolio.

Key Responsibilities:

Accurately calculate mortgage payoff amounts, including interest, fees, escrow adjustments, and any applicable penalties.

Prepare and issue payoff statements to borrowers, lenders, attorneys, and title companies.

Review and apply incoming payoff funds; process loan closures and updates in the servicing system.

Ensure the timely release of liens or reconveyance of mortgages upon full loan satisfaction.

Communicate with customers and third parties regarding payoff quotes, final payments, and loan closure procedures.

Collaborate with internal departments (e.g., escrow, customer service, legal) to resolve any payoff-related discrepancies or issues.

Maintain compliance with applicable federal, state, and investor regulations (e.g., RESPA, TILA, CFPB guidelines).

Respond to audit requests and assist with internal reporting on loan closures and document releases.

Maintain accurate, organized records and documentation related to each loan payoff.

Qualifications:

High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or a related field preferred.

2+ years of experience in mortgage loan servicing, preferably in a payoff or post-closing role.

Strong understanding of mortgage documents, amortization, escrow accounts, and lien release processes.

Familiarity with mortgage servicing systems (e.g., Black Knight, MSP, Fiserv, or similar platforms).

Excellent attention to detail, organizational skills, and data accuracy.

Effective communication and interpersonal skills, both written and verbal.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Skills:

Knowledge of investor guidelines (Fannie Mae, Freddie Mac, FHA, VA) is a plus.

Experience working with title companies, attorneys, or escrow agents.

Compensation and Benefits:

Competitive salary based on experience

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career development opportunities



EEO/AA Employer/Vet/Disabled.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.