Join Our Team as a Loan Counselor I (Mortgage Collections)

Are you skilled in mortgage servicing and passionate about helping customers find solutions? We’re looking for a detail-oriented professional to manage delinquent mortgage accounts, negotiate payment arrangements, and ensure compliance with industry regulations.

Schedule: 9 AM–6 PM, 10 AM–7 PM, 11 AM–8 PM, or 12 PM–9 PM; rotating Saturdays (8 AM–3 PM)

About the Role
The Loan Counselor I manages delinquent mortgage accounts, works with borrowers to resolve past-due payments, and ensures compliance with all regulations. This role requires strong communication skills, attention to detail, and a customer-focused approach.

Responsibilities
• Contact borrowers via phone, email, and mail to resolve delinquent accounts
• Negotiate payment arrangements and offer loss mitigation options per guidelines
• Maintain accurate records of borrower interactions and account status
• Monitor assigned portfolio to meet performance goals and minimize losses
• Collaborate with internal teams for seamless servicing
• Ensure compliance with FDCPA, TCPA, RESPA, CFPB, and investor regulations
• Identify and escalate high-risk accounts or potential fraud
• Participate in ongoing training and development
• Work in a fast-paced, structured environment focused on quality and productivity

Qualifications
• High School Diploma or equivalent
• 2+ years in mortgage servicing, collections, or call center environment
• Knowledge of mortgage products, servicing systems, and regulations
• Strong communication, negotiation, and problem-solving skills
• Proficiency in Microsoft Office and servicing platforms
• Ability to work nights, weekends, and adapt to change

Preferred:
• Associate’s or Bachelor’s degree in Business, Finance, or related field
• Bilingual (Spanish/English)
• Experience with FHA, VA, and Conventional Loan Servicing
• Familiarity with skip tracing tools and regulatory requirements

Apply today to join a team committed to helping homeowners and ensuring compliance!


Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.