Area Customer Service Coordinator – Managed Services (Onsite)
Location: New Orleans, LA
Primary Work Area: Downtown New Orleans
Pay Rate: $18.00/hour
Schedule: Monday–Friday, typically 8:00 AM – 5:00 PM
Must be flexible; hours may vary by site and may start as early as 6:00 AM or end as late as 7:00 PM
Travel: Required (approximately 30%; covering 3 professional office locations)

Position Overview

A leading managed services provider is seeking a professional and dependable Area Customer Service Coordinator to support onsite operations at multiple professional office locations. This role provides coverage for printing, mail services, document support, and occasional reception duties. The ideal candidate has office experience, strong computer skills, and the flexibility to travel between locations as needed.

Key Responsibilities

• Provide onsite customer service support at multiple office locations
• Assist with printing, copying, scanning, mail services, and document handling
• Provide reception coverage as needed
• Ensure daily operations meet service expectations and quality standards
• Communicate with site contacts and escalate issues to management when required
• Assist with onboarding and cross-training of staff
• Perform basic troubleshooting of office equipment and service issues
• Collect operational data and assist with reporting as directed
• Travel between assigned locations to provide coverage for absences or schedule needs
• Maintain a professional appearance and follow business casual dress code

Required Qualifications

• High School Diploma or GED
• Minimum 12 months of office, administrative, or customer service experience
• Strong computer skills, including Microsoft Office and basic file navigation
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Valid driver’s license and reliable transportation
• Ability to lift up to 50 lbs. and perform physical tasks as required
• Flexible schedule and willingness to work at multiple locations

Preferred Qualifications

• Experience in a law firm or professional office environment
• Experience with printing, document services, or managed services support

Work Environment & Physical Requirements

• Office and light warehouse settings
• Standing, walking, bending, reaching, and lifting as required
• Occasional pushing or pulling of wheeled equipment
• Frequent local travel between office locations

Additional Information

• Background check and drug screening required
• Parking is reimbursable (parking not provided)
• Business casual dress code (no jeans, t-shirts, or tennis shoes)

Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.