We are looking for a Front Office Coordinator to join a reputable Law Firm in Downtown Orlando!

Pay: $40,000-45,000

Type: Direct Hire

Location: 100% on site - Downtown Orlando, FL 32801

Position Overview

We are looking for a sharp, high-energy Front Office Coordinator to lead our intake process and manage the "front of house" for our firm. As the first point of contact, you will be responsible for setting the tone for our clients and ensuring that new work is captured, screened, and processed with speed and professionalism.

This is a critical role in a fast-paced environment that requires a "client-first" attitude and the ability to juggle multiple priorities without dropping the ball.

Key Responsibilities

· Intake Management: Serve as the primary responder for all inbound calls, qualifying potential new work and gathering essential details for the legal team.

· Client Relations: Maintain a consistently pleasant demeanor, providing a welcoming and professional experience for clients, partners, and visitors.

· Workflow Coordination: Efficiently route calls and messages to the appropriate departments, ensuring no lead or inquiry goes unanswered.

· Administrative Support: Manage the reception area, help with incoming/outgoing mail, and assist with basic document preparation and data entry.

· Problem Solving: Act as the "air traffic controller" for the office, resolving scheduling conflicts and managing high-stress situations with composure.

Qualifications

· Experience: 3+ years of experience in a professional office or front-desk role.

· Legal Knowledge: Previous experience in a legal environment is strongly preferred; an understanding of legal intake and confidentiality is a major plus.

· Language Skills: Bilingual (English/Spanish) is highly desirable and will be given priority consideration.

· Operational Pace: Must be comfortable working in a rapid-fire, high-volume environment where priorities can shift quickly. Fully in office

· Technical Proficiency: Strong computer skills, including experience with multi-line phone systems and case management software.

Core Competencies

· Critical Thinking: Clear, concise, with the ability to think outside the box.

· Communication: Clear, concise, and professional verbal communication.

· Resilience: The ability to remain calm and helpful under pressure.

· Organization: A natural knack for keeping track of details and following up on pending tasks.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.