Role: Leasing Professional
Pay: $21/hr
Assignment: Temporary
Location: Dallas, TX 75212
Start Date: ASAP
Duration: TBD
Schedule:
• Monday to Thursday: 8:00 AM - 5:30 PM
• Friday: 8:00 AM - 12:00 PM 

What You'll Do:
• Conduct group and individual eligibility interviews for applicants seeking admission to public housing programs.
• Perform annual and interim reexaminations of client income and family composition.
• Obtain and verify information related to household income, family composition, and other eligibility factors.
• Resolve issues and maintain effective communication with clients.
• Enter required information into application forms and systems.
• Compute tenant rent and determine applicant and resident eligibility.
• Review client files, verify information, and maintain accurate documentation and records.
• Process annual recertifications and interim changes.
• Respond to inquiries by phone and in writing.
• Counsel clients regarding their rights and responsibilities.
• Explain client’s programs, procedures, and services to clients.
• Maintain strict confidentiality of client records, work-related matters, and client’s information.
• Provide support to Property Management office operations as needed.
• Respond to resident questions and inquiries.
• Attend monthly resident meetings and other meetings as required.
• Resolve tenant complaints in accordance with client’s policy.
• Enforce lease requirements.
• Investigate and mediate complaints and disruptive situations.
• Register and monitor resident vehicles on the property.
• Coordinate with police and security officers as needed.
• Update and maintain incident reports.
• Perform administrative duties, including data entry, document preparation, processing, and file maintenance.
• Log and assign work orders.
• Update and maintain the client database.
• Assist with showing and leasing units to prospective residents.
• Conduct orientation discussions during lease signing.
• Manage resident move-ins, move-outs, transfers, and eviction procedures.
• Prepare default letters and assess late fees in accordance with lease terms.
• Assist with the collection, analysis, and reporting of data used to evaluate property management objectives. 


Requirements:
• Ability to conduct eligibility interviews and determine housing program eligibility.
• Experience reviewing and verifying client documentation and income information.
• Strong customer service and client communication skills.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of leasing, property management, and resident relations processes.
• Experience handling tenant complaints and conflict resolution.
• Strong administrative and organizational skills.
• Data entry and database management experience.
• Ability to prepare and process documents accurately.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and maintain accurate records.
• Experience working with diverse populations and providing professional client support.
• Ability to independently handle resident inquiries, lease compliance matters, and operational responsibilities. 

 • Conduct group and individual eligibility interviews for applicants seeking admission to public housing programs. • Perform annual and interim reexaminations of client income and family composition. • Obtain and verify information related to household income, family composition, and other eligibility factors. • Resolve issues and maintain effective communication with clients. • Enter required information into application forms and systems. • Compute tenant rent and determine applicant and resident eligibility. • Review client files, verify information, and maintain accurate documentation and records. • Process annual recertifications and interim changes.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.