Customer Support Specialist – JPAMS / JCAMPUS Software
?? Location: Shreveport-Bossier Area
?? Schedule: Monday–Friday, 7:30 AM – 4:30 PM
?? Salary: $45,000 annually + Benefits
? Employment Type: Full-Time

Required Skills & Qualifications

Hands-on experience with JPAMS or JCAMPUS software (used by education systems in Louisiana and Mississippi)
Resume must clearly reflect JPAMS or JCAMPUS knowledge
Strong technical troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently and as part of a team
High attention to detail and organizational skills
Must pass background check and drug screening (EEOC compliant)


About the Role
We are seeking a Customer Support Specialist with expertise in JPAMS or JCAMPUS software to provide exceptional support to education systems across Louisiana and Mississippi. This role is ideal for someone who understands school management systems and enjoys helping clients resolve technical issues quickly and effectively.

Key Responsibilities

Provide technical support and troubleshooting for JPAMS/JCAMPUS users
Assist school staff with software navigation, data entry, and reporting
Respond to inquiries via phone, email, and remote sessions
Document issues and resolutions accurately in the support system
Collaborate with internal teams to escalate and resolve complex problems
Deliver training and guidance to clients as needed


Why Join Us?

Competitive salary of $45K annually
Full benefits package
Stable weekday schedule – Monday through Friday
Opportunity to work with leading education software in Louisiana and Mississippi
Supportive team environment focused on growth and success


Ready to Apply?
If you have JPAMS or JCAMPUS experience and want to build a rewarding career in education technology support, apply today and join our team!

Equal Opportunity Employer / Disabled / Protected Veterans

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