Customer Service Representative – JCampus/JPAMS Support
Location: Shreveport, LA 71105
Schedule: Monday–Friday, 7:30 AM–4:30 PM
Salary: $45,000

Join a dedicated team that provides high-level support for the JCAMPUS/JPAMS web-based student information system. We are committed to exceptional customer service, efficient problem resolution, and consistent client satisfaction.

Position Summary
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We are seeking a dependable and detail-oriented Customer Service Representative (CSR) with proven, hands-on JCampus/JPAMS experience. This role is responsible for responding to client inquiries, troubleshooting issues, tracking case progress, and ensuring smooth and accurate system use for school district personnel.

Key Responsibilities
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Respond promptly and professionally to customer inquiries regarding JCAMPUS/JPAMS functionality, navigation, and troubleshooting.
Monitor and track customer cases in the support system to ensure timely follow-up and resolution.
Accurately perform data entry and system updates within JCampus/JPAMS.
Support team goals and contribute to meeting service-level expectations.
Assist in developing or improving procedures to enhance the customer service experience.
Maintain a high standard of customer satisfaction with every interaction.

Required Qualifications
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Proficiency and prior experience with JCampus/JPAMS is required (non-negotiable).
Previous customer service or client support experience, preferably with web-based software.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication abilities.
High attention to detail, especially in data entry and system accuracy.
Reliable, self-motivated, and capable of working independently or in a team environment.

Benefits
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Competitive salary and comprehensive benefits package.
Opportunities for professional growth and skill development.
Supportive, collaborative, and mission-driven work environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.