This role focuses on the Property & Casualty suite of products, including Workers’ Compensation, ERISA bonds, BOP, and EPLI. The ideal candidate has prior customer service or insurance experience, strong problem-solving skills, and the ability to manage multiple systems and client inquiries efficiently.

Responsibilities:

Provide advanced support for Property & Casualty products and services to internal and external clients.
Respond to inbound calls and make outbound calls as required regarding P&C products or Workers’ Compensation Payment Services.
Research, investigate, and resolve client questions, issues, and concerns; escalate unresolved matters to management or technical personnel.
Maintain accurate records of all internal and external communications.
Exhibit comprehensive knowledge of insurance products, corresponding systems, and internal/external processes to ensure client satisfaction.
Develop process improvements, make recommendations, and implement enhancements to workflows and procedures.
Manage professional relationships with clients, carriers, and internal stakeholders to ensure positive client experiences.
Utilize multiple software applications, including HRIS and online reporting systems, alongside carrier and bureau websites to resolve inquiries.
Stay up-to-date on internal product offerings, regulatory changes, policy updates, and insurance industry developments.
Participate in assigned projects, required training, and other duties as needed.

Qualifications:

High School Diploma or equivalent required.
Minimum 2 years of customer service or insurance-related experience.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and systems simultaneously.
Detail-oriented with strong organizational skills.
Professional demeanor and ability to handle client concerns effectively.
Knowledge of Property & Casualty insurance products a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.