Job Summary
We are seeking an Insurance Operations Associate for a full-time contract opportunity in Rochester, NY. This role supports insurance operations by reviewing, updating, and maintaining Workers' Compensation plan information with a strong focus on data accuracy, compliance, and timely processing.
This is a great opportunity for candidates with data entry, administrative support, insurance processing, customer service, or operations support experience who enjoy detail-oriented work in a fast-paced office environment. The position offers consistent weekday hours, hands-on exposure to insurance systems, and the chance to contribute to a collaborative team that values accuracy, organization, and dependable support.
Key Responsibilities
- Review and process Workers' Compensation plan information received from insurance carriers.
- Enter, update, and verify client and plan data across multiple internal systems and insurance platforms.
- Monitor, load, and correct data deficiencies while performing quality checks for accuracy.
- Identify missing or incorrect information and coordinate corrections with internal teams.
- Use insurance carrier websites and internal applications to verify and maintain records.
- Handle inbound and outbound calls related to data entry, information verification, and operational follow-up.
Compensation and Benefits
- Pay Rate: $18.00 per hour.
- Job Type: Contract/Temporary.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Hours: 40 hours per week.
- Work Environment: Full-time onsite office position in Rochester, NY.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Review and maintain Workers' Compensation plan information from insurance carriers.
- Enter client and plan data accurately into multiple computer applications.
- Identify data discrepancies and coordinate corrections.
- Support insurance operations through quality checks, documentation updates, and phone-based verification.
- High school diploma or equivalent required.
- 1 to 2 years of related experience preferred in data entry, administrative support, insurance operations, or customer service.
- Strong attention to detail with the ability to maintain high levels of accuracy.
- Ability to work with multiple computer systems and applications simultaneously.
- Basic proficiency with Microsoft Office and general computer applications.
- Strong organizational, time management, and follow-up skills.
- Professional written and verbal communication skills.
- Ability to work independently while also contributing to a team-focused environment.
- Comfortable working in a desk-based office role with moderate phone interaction.
- Ability to maintain confidentiality when handling client and insurance information.
Preferred Qualifications
- Experience with insurance carrier websites or insurance processing platforms.
- Background in Workers' Compensation, claims support, benefits administration, or records management.
- Previous experience as a Data Entry Specialist, Insurance Processing Specialist, Administrative Assistant, Claims Support Associate, Records Specialist, Operations Support Associate, Customer Service Representative, or Benefits Administration Assistant.