The Insurance Benefits & EOB Coordinator plays a key role in helping patients understand their coverage, financial responsibility, and treatment costs. This position requires strong knowledge of insurance benefits, EOB interpretation, claim reconciliation, and patient communication. You will support both the clinical and administrative teams by ensuring insurance information is accurate, up to date, and clearly communicated.

Key Responsibilities

-Verify patient insurance benefits and eligibility for upcoming medical or dental procedures.
-Review, interpret, and accurately post Explanations of Benefits (EOBs).
-Apply insurance write-offs, contractual adjustments, and plan-specific allowances.
-Prepare detailed financial or treatment cost estimates, clearly outlining insurance coverage versus patient responsibility.
-Communicate with patients about benefits, coverage limitations, financial obligations, and available payment or financing options.
-Submit, track, and follow up on insurance claims and pre-authorizations.
-Reconcile claims and resolve discrepancies with payers when necessary.
-Maintain accurate documentation within the practice management or billing software.
-Collaborate with clinical and administrative teams to support smooth scheduling, treatment planning, and patient communication.

Qualifications:

-2+ years of experience in medical or dental insurance coordination, billing, benefits verification, or EOB processing.
-Strong knowledge of insurance plans, coverage rules, and billing codes (CDT, CPT, or specialty-specific codes).
-Proficiency in interpreting EOBs and applying write-offs or adjustments.
-Excellent attention to detail and strong organizational skills.
-Clear and compassionate communication skills when explaining financial details to patients.
-Experience with practice management or billing software (e.g., Dentrix, Eaglesoft, Epic, eClinicalWorks, etc.).

Schedule & Compensation:

-Full-Time, Monday–Friday schedule (no nights or weekends).
-Pay range: $20–$26 per hour depending on experience.
-Benefits package may include PTO, paid holidays, health insurance contribution, 401(k), and profit sharing (varies by practice).

Why Join?

-Work in a professional, patient-focused environment where accurate insurance processing directly improves patient experience.
-Join a supportive team that values transparency, communication, and quality care.
-Enjoy a stable weekday schedule with opportunities to grow your insurance and financial coordination expertise.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.