Job Title: Customer Service / Inside Sales Representative
Location: Irvine, CA
Employment Type: Full Time
Pay: $90K

About the Role
We are looking for a proactive and customer-focused Customer Service / Inside Sales Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service. You’ll work closely with Territory Managers and internal teams to ensure every customer interaction is handled with care, accuracy, and a positive, solutions-oriented approach.

Key Responsibilities

Respond to customer and Territory Manager inquiries via phone and email with professionalism and urgency.
Prepare accurate quotes, ensuring all relevant details (e.g., filters, promotions, rebates) are included.
Process and confirm orders, verifying product details, pricing, and delivery requirements.
Provide product specifications and assist with bid jobs, site surveys, and specialty item coordination.
Schedule and track shipments, prepare BOLs and pick tickets, and manage drop shipments.
Receive and enter incoming materials into the system after warehouse verification.
File and follow up on freight damage and warranty claims.
Communicate product updates, price changes, and promotional programs to customers.
Handle basic technical inquiries and escalate complex issues as needed.
Support other branches and internal teams as required.


What We’re Looking For

Minimum 2 years of experience in a sales or customer service role with a strong service orientation.
Excellent phone manner and communication skills—written, verbal, and numerical.
Strong organizational skills with the ability to multitask and prioritize effectively.
Proactive problem-solver with a keen eye for detail and accuracy.
Ability to build rapport and maintain professional relationships with customers and colleagues.
Confident negotiator who can explain ideas clearly and gain buy-in.
Positive, can-do attitude with a commitment to teamwork and continuous improvement.
Comfortable following procedures while remaining flexible to meet customer needs.

If you're ready to bring your energy, expertise, and enthusiasm to a team that values your contribution, we’d love to hear from you.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.