Job Title: Customer Service / Inside Sales Representative
Location: Hayward
Employment Type: Temp-Hire
Pay: $52K

About the Role:
We are seeking a detail-oriented and customer-focused Customer Service / Inside Sales Representative to join the team. In this role, you will be the first point of contact for our valued customers, supporting our Territory Managers and ensuring a seamless experience from inquiry to delivery. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you.

Key Responsibilities:

Respond promptly to inquiries from dealers, contractors, chain account customers, and Territory Managers via phone and email.
Prepare and send accurate quotes, ensuring all necessary details (e.g., filters, promotions, rebates) are included.
Process orders received via purchase orders, email, or phone, verifying model numbers, pricing, shipping details, and delivery timelines.
Provide product specification sheets and coordinate with Territory Managers for bid jobs, site surveys, and specialty item support.
Schedule shipments and deliveries, including preparing Bills of Lading (BOLs) and pick tickets.
Receive and enter materials into the system upon warehouse inspection and verification.
Create and manage purchase orders for factory drop shipments and follow up as needed.
File and manage freight damage claims to resolution.
Communicate price changes, promotional programs, and product updates to customers.
Handle basic technical inquiries and escalate complex issues to management.
Stay informed on new products, pricing updates, and internal processes through regular training.
Follow up on open orders, coordinating with factories or purchasing as necessary.
Support other branches and Territory Managers as needed.
Process warranty claims for defective parts and labor per factory guidelines.
Perform additional tasks as assigned by the Branch Manager.


Qualifications:

Previous experience in customer service, inside sales, or a related field preferred.
Strong communication and interpersonal skills.
Detail-oriented with excellent organizational abilities.
Proficient in Microsoft Office and order entry systems.
Ability to multitask and prioritize in a fast-paced environment.
Team player with a proactive and solution-oriented mindset.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we’d love to hear from you!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.