We are seeking experienced Customer Service Representatives to join the inbound call center team, supporting prior authorization requests. This role is ideal for candidates with strong communication skills, attention to detail, and a commitment to providing excellent customer support in a fast-paced environment.
Start Date: December 8, 2025
Remote Salary $19 p/hr
Training on:5800 Northampton Blvd, Norfolk, VA 23502

Training & Schedule
• Training Schedule: Monday–Friday, 9:00 AM–5:30 PM EST (8:00 AM–4:30 PM CST).
• Duration: Approximately 6 weeks (first and last week onsite for training and collaboration; remainder remote).
• Work Schedule: Monday–Friday between 8:00 AM–8:00 PM EST (consistent schedule shared at time of offer).
Must be available to work MLK Day (1/19/2026)—this is a required workday

Key Responsibilities
• Handle inbound calls related to prior authorizations and prescription inquiries.
• Provide accurate and timely information to customers, healthcare providers, and partners.
• Utilize multiple systems to review, process, and document prior authorization requests.
• Collaborate with internal teams and external organizations to ensure successful case resolution.
• Maintain professionalism, accuracy, and confidentiality with every interaction.

Qualifications
• Minimum 1 year of experience in customer service and/or call center environment (required).
• Experience in pharmaceutical or healthcare settings is a plus.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and ability to navigate multiple computer systems.
• Ability to multitask while maintaining a high level of accuracy.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.