Job Title: Inbound Call Center – Pre-Authorizations
Contract: Temporary
Location: Mason, OH (remote)
Reports To: Client Services Supervisor/Manager

Position Overview:
We are seeking a motivated and adaptable individual to join our team as an Inbound Call Center Representative. You will handle incoming calls with professionalism, accuracy, and efficiency, providing excellent customer service to address questions, concerns, and requests. You will verify and document all necessary information in compliance with company policies and regulatory standards, following established workflows for processing pre-authorization requests. The role requires collaboration with team members and supervisors to resolve complex issues and active participation in all training sessions, including on-the-job training (OJT). You will utilize provided equipment and technology effectively, whether working onsite or virtually, and adhere to HIPAA and company confidentiality standards.

Schedule & Pay:
• Must be available Mon–Fri, 8:00 a.m.–8:00 p.m. EST (final schedule shared with offer).
• Pay rate: $19/hr

Training:
• Duration: ~6 weeks (including 2 weeks on-the-job training).
• Schedule: Mon–Fri, 9:00 a.m.–5:30 p.m. EST / 8:00 a.m.–4:30 p.m. CST.
• Training mix: First and last week onsite with supervisor/SME support; remainder virtual/WFH.
• Equipment shipped to site; overview and setup supported onsite.

Responsibilities:
• Handle inbound calls related to pre-authorizations accurately and efficiently.
• Provide excellent customer service while addressing questions, concerns, and requests.
• Verify and document necessary information in compliance with company and regulatory standards.
• Follow prescribed workflows and procedures for processing pre-authorization requests.
• Collaborate with team members and supervisors to resolve complex issues.
• Attend all training sessions and actively participate in on-the-job training (OJT).
• Maintain confidentiality and adhere to HIPAA and company policies at all times.
• Meet performance and quality standards, including call handling, accuracy, and customer satisfaction metrics.
• Utilize provided equipment and technology effectively, both onsite and while working virtually.
• Be flexible and available to work assigned shifts within the 8:00 a.m.–8:00 p.m. EST window, including MLK Day as required.

Requirements:
• Minimum 1 year of customer service or call center experience.
• Pharmaceutical experience is a plus.
• Must be available Mon–Fri, 8:00 a.m.–8:00 p.m. EST (final schedule shared with offer).
• Must be available to work MLK Day (1/19/2026).

Apply Now!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.