Position Title: IT Support Analyst
Location: Hudson Valley In Office
Compensation: $26.00 per hour

Position Overview:
Company seeks a detail-oriented and technically proficient IT Support Analyst to support our internal IT operations and infrastructure. This role is responsible for delivering technical support to employees, maintaining enterprise systems, and participating in operational and strategic IT initiatives.
The ideal candidate has experience supporting Microsoft 365 environments, Windows Server 2022, and Windows 11 endpoints, along with familiarity in network troubleshooting, virtualization, and endpoint security.
Education and Experience Requirements:
• Associate’s degree or higher in a technology-related field (preferred)
• Minimum of one year in a technical support or IT infrastructure role
• Hands-on experience with Microsoft 365, Windows Server, and Windows 11
• Familiarity with VMware virtualization and network troubleshooting
• Working knowledge of Microsoft Intune, Entra ID (Azure AD), and Microsoft Defender Essential Responsibilities:
• Monitor and manage Help Desk operations; ensure timely resolution of support tickets
• Support data backup operations, offsite rotation, recovery testing, and restoration activities
• Provide hardware/software support for end-user devices and peripherals
• Administer and troubleshoot Windows Server 2022 and VMware vSphere environments
• Manage updates and licensing for Microsoft 365 and Windows 11 applications
• Deploy and maintain devices using Microsoft Intune
• Oversee mobile device lifecycle and compliance
• Assist with identity and access management using Entra ID (Azure AD), including MFA and conditional access
• Monitor and respond to cybersecurity alerts via Microsoft Defender tools
• Provide support for networking equipment and assist with structured cabling
• Maintain telephony systems, including VoIP and analog setups
• Act as initial support for website-related member issues
• Monitor acceptable internet usage and escalate as necessary
• Participate in system upgrades and IT projects
• Perform other duties as assigned

Required Skills and Abilities:

• Strong problem-solving and communication abilities
• Capability to manage multiple priorities independently
• Exceptional organizational skills and attention to detail
Physical Requirements:
• Ability to work at a computer and sit for prolonged periods
• Ability to lift up to 20 lbs


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.