NATURE OF THE POSITION

Provide technical support in hardware and software to internal and external clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE POSITION

Communicate with the client and/or staff who generate the call or service ticket to identify and diagnose software issues and determine whether the service will be performed remotely or on-site.

Answer phone calls from clients and internal staff to provide guidance and timely support.

Provide technical support (troubleshooting) according to the identified problem.

Establish effective communication with technical staff from other companies to consult about situations identified while providing technical support to clients.

Perform software and hardware installations for internal and external clients within the defined timeframe.

Place upgrade and update modules in the corresponding client files to maintain optimal system performance.

Create user accounts and passwords for the use of program modules.

Perform interface installations and carry out tests for data exchange between the analyzer and the system.

Stay up to date on the latest technological advances and provide recommendations for process improvements within the department.

Prepare and deliver, on a daily basis or as assigned, a detailed report of the tasks performed during the day or designated period.

Prepare, document, and deliver, as assigned, user manuals, processes, and/or procedures for the use of new technologies.

Provide technical support in the handling, resolution, and documentation of problems, inquiries, and other matters related to technology and information systems.

Establish and maintain responsible, honest, timely, professional, and courteous communication with supervisors, coworkers within and outside the department, clients, consultants, contractors, and any other person with whom they interact while providing services.

ACADEMIC PREPARATION

Associate’s Degree in Information Systems, Computer Science, or a related field, plus the experience indicated in the following section; or

Bachelor’s Degree, plus the experience indicated in the following section.

PROFESSIONAL EXPERIENCE

Minimum of one (1) year of experience as an Information Technology Technician, Information Systems Technician, or in similar functions.

Minimum of three (3) years of experience as an Information Technology Technician, Information Systems Technician, or in similar functions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.