Job Summary
A direct hire opportunity is available for an IT Quality Lead in Riverside, CA. This role blends hands-on IT support, ERP data management, reporting, systems administration, and quality process leadership in a manufacturing and operations environment.
The IT Quality Lead will support day-to-day technology needs while also helping maintain quality system integrity through CAPA, ECO, DCO, document control, change management, and continuous improvement activities. This is a strong opportunity for a detail-oriented IT professional who enjoys solving technical issues, improving business processes, and working cross-functionally with operations, quality, and leadership teams.
This position offers visibility across the organization, direct collaboration with IT and project leadership, and the chance to contribute to meaningful systems, reporting, and quality initiatives that support company performance and operational excellence.
Key Responsibilities
- Manage IT help desk tickets, hardware and software support requests, printer/copier toner needs, phone systems, IT assets, inventory, and server room organization.
- Maintain P21 item catalog data, including price increases, new and existing items, supplier information, price breaks, item classifications, and new product line imports.
- Create, schedule, and maintain SQL queries, Crystal Reports, SharePoint content, company intranet updates, web applications, and WordPress website maintenance.
- Support quality system processes including non-product software validation, COPQ tracking, VOE programs, CAPA investigations, DCOs, ECOs, change management, work instructions, and document reviews.
- Assist with IT strategic initiatives, system reviews, process improvements, project tasks, and system enhancement recommendations.
- Maintain accurate documentation and support QMS procedures, audits, compliance activities, and cross-functional quality objectives.
Compensation and Benefits
- Salary range: $52,000 to $72,800 per year.
- Job type: Direct hire.
- Location: Riverside, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage IT support, help desk tickets, system administration, hardware, software, reporting, and internal technology tools.
- Maintain ERP item catalog data, SQL reports, SharePoint content, web applications, and business system updates.
- Lead and support quality initiatives including CAPA, ECO, DCO, change management, document reviews, and QMS-related processes.
- Coordinate cross-functional projects and tasks from initiation through closure while maintaining accurate documentation.
- 3 to 5 years of relevant experience in IT support, IT administration, business systems, quality systems, or a related operations support role.
- Strong IT systems background with the ability to troubleshoot user issues, manage support requests, and support business applications.
- Experience with SQL queries, Crystal Reports, SharePoint, Active Directory, intranet tools, web applications, or similar technologies.
- Strong documentation skills with attention to detail, accuracy, and quality record maintenance.
- Solid project management and organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to communicate tactfully and professionally with employees, customers, vendors, factory representatives, and cross-functional teams.
- Strong interpersonal, motivational, and leadership skills, with the ability to work effectively with diverse teams.
- Bachelor’s degree or equivalent work experience.
Preferred Qualifications
- Experience with P21 or similar ERP systems.
- Experience in manufacturing, distribution, operations, or a quality-focused business environment.
- Familiarity with QMS procedures, CAPA investigations, ECO/DCO processes, software validation, COPQ tracking, or document control.
- WordPress, SharePoint administration, phone system management, IT asset management, or server room support experience.
- Experience contributing to strategic planning, system enhancement reviews, process improvement, or IT project initiatives.