Job Summary
We are seeking an experienced IT Helpdesk professional for a contract opportunity in Campbell, CA. This role is ideal for a desktop support and systems support professional who enjoys solving technical problems, supporting end users, and helping maintain reliable technology services in a public sector environment.
The IT Helpdesk role supports personal computers, software applications, peripherals, network services, telecommunications equipment, and related systems. This position offers the opportunity to work in a stable, service-focused environment where teamwork, user support, and dependable technology operations are highly valued. Candidates can expect exposure to a variety of desktop, server, network, web, and telecommunications support responsibilities while working with supportive teams and end users across the organization.
Key Responsibilities
- Provide desktop support for personal computers, workstations, printers, applications, user profiles, e-mail, voicemail, and related end-user technology.
- Install, configure, maintain, and repair computer hardware, software, peripherals, network printers, telephone stations, and telecommunications equipment.
- Troubleshoot and resolve personal computer, network, e-mail, printing, and application issues while managing work orders and support requests.
- Monitor and maintain file and print servers, e-mail systems, back-ups, anti-virus tools, filter logs, and peripheral equipment.
- Manage user accounts, mailboxes, and limited system administration functions in support of daily operations.
- Support intranet and internet website administration, including updates, graphics, configuration, and user application support.
Compensation and Benefits
- Pay rate: $45 to $65 per hour.
- Job type: Contract/Temporary.
- Location: Campbell, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Provide technical support for desktop computers, software applications, printers, peripherals, networks, and telecommunications systems.
- Install, configure, troubleshoot, and maintain personal computer hardware, software, user profiles, e-mail, voicemail, and desktop applications.
- Perform limited system administration, including user account management, mailbox support, server monitoring, and back-up support.
- Support work orders, end-user training, website administration, anti-virus monitoring, and technology implementation projects.
- 3 to 5 years of experience in IT helpdesk, desktop support, technical support, or information systems support.
- Equivalent to an Associate of Arts degree from an accredited college or university with major coursework in computer science, information systems, business administration, or a related field.
- Additional relevant experience may substitute for desired education on a year-for-year basis up to two years.
- Experience supporting Microsoft NT, Microsoft Exchange, Microsoft Active Directory, and Internet Explorer.
- Knowledge of operating systems, database software, business applications, data communications, and network systems.
- Experience with network-based services such as e-mail, printing, back-ups, anti-virus tools, and security-related support.
- Familiarity with web site administration, web server support, user application configuration, and basic graphics or content updates.
- Knowledge of personal computer operating characteristics, peripheral equipment, service requirements, and troubleshooting methods.
- Understanding of basic electronics methods, parts, and tools used to maintain and repair electronic and communications systems.
- Experience supporting telephone, voicemail, fax, and related communications equipment, including Nortel PBX systems.
- Strong customer service skills, problem-solving ability, attention to detail, and the ability to communicate technical information clearly to end users.
- Ability to manage multiple support requests, prioritize work orders, attend training, and adapt to current information technology products and developments.
Preferred Qualifications
- Experience supporting technology systems in a government, public sector, municipal, or similarly structured service environment.
- Hands-on experience with Nortel PBX systems and related telecommunications support.
- Experience participating in new computer system implementations, technology upgrades, or desktop deployment projects.
- Familiarity with maintaining intranet or internet sites in addition to traditional desktop support responsibilities.