Job Title: IT Specialist / Help Desk
Location: Hayward
Experience: 2+ years preferred

Job Summary:
We are seeking a skilled and customer-focused IT Specialist to provide technical support and ensure smooth IT operations. You will be the first point of contact for troubleshooting hardware, software, network, and mobile device issues, working closely with external IT consultants.

Key Responsibilities:
- Provide technical support via phone, email, and chat
- Troubleshoot and resolve hardware, software, and network issues
- Track and document support tickets and resolutions
- Assist with system maintenance, updates, and backups
- Support hardware/software deployment and user onboarding
- Provide user training and IT best practices
- Maintain IT asset inventory and documentation

Qualifications:
- Bachelor’s degree in IT or related field (or equivalent experience)
- 2+ years in help desk or technical support
- 2+ years of server administration experience
- Strong knowledge of Windows OS, Office 365, networking, and VoIP
- Familiarity with help desk/ticketing systems and remote tools
- Certifications (CompTIA A+, Network+, MCP) are a plus

Benefits:
- Competitive pay based on experience
- Stable company with 17+ years in business
- Professional and collaborative work environment
- Opportunity for growth and advancement

APPLY NOW!!!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.