Responsibilities:
Keep track of notifications received through the Help Desk tool.
Provide technical services to internal users regarding hardware and software problems.
Install all hardware related to data processing.
Install programs (software) as well as internally prepared programs.
Uninstall and relocate equipment related to computerized systems when moving employees to other areas.
Maintain the programming of the telephone box.
Serve internal and external users (agencies, agents, etc.) repairing equipment, deactivating, and relocating equipment.
Active Directory management.
Safeguard equipment (hardware) in case of natural disasters.
Perform any other tasks required by a supervisor.
Key Performance Indicators:
Communicate effectively at all company levels, including externally with technology-focused companies, equipment suppliers, and application providers.
No supervisory responsibilities.
Knowledge:
Associate Degree in Electronic Technology.
Computer programming and repair courses.
Knowledge in MS applications, LAN operating systems, TCP/IP transmission protocols.
Remote Desktop application proficiency.
Skills:
Ability to work in a team environment and maintain healthy interpersonal relationships.
Strong problem-solving and analytical skills; ability to make decisions under pressure in a dynamic environment.
Electronic computer skills.
Assembly skills.
Verbal and written communication skills.
Bilingual.
Experience:
At least two years of experience working as a PC technician.
Preferably, some exposure to the insurance industry.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.