Responsible for providing technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems and A/V equipment. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

· Perform a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and network performance meet company and employee requirements.
· Open, monitor and update service tickets
· Perform limited administration security tasks
· Maintain inventory of all equipment, software and software licenses.

· Respond to email messages for customers seeking help.

· Guide the customer through the problem resolution process.

· Walk customer through problem-solving process.

· Run diagnostic programs to resolve problems.

· Travel to IF branches to work on IT related issues.

· Availability/flexibility to work on rotating weekends

· Management of workstation security policies

· Administer the Active Directory network, including creating and modifying accounts and groups, modifying group memberships, setting permissions, resetting

passwords, and ensuring proper access to network resources such as mailboxes, file sharees, and printers.

· Troubleshoot and resolve VPN/SSL, RDP connectivity issues for remote users.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.