MUST:

With networking exp.
CCNA certificate is required for this position.
MUST be okay with 50% travel within California (they are in the hospitality industry).
Network skills, including basic knowledge of Cisco.

Knowledge of Tier 1 (hardware/windows) will be required to support and back up Tier 1.
There will be a 5-10 minute onsite skills testing.
50% of the workload will involve network issues, while the rest will include handling tickets, providing phone support, troubleshooting, and supporting level 1.
They use Zendesk.
Key hiring factors include skill level, attention to detail, teamwork, and a positive attitude.



Job description
Job duties:
- Primary responsibility will be IT helpdesk Tier 1,2: onsite and remote support to hotel employees about hardware, software, network, and network devices connectivity.
- Ensure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.
- Computer imaging, deployment and maintenance of user workstations with the latest software patches and anti-virus and anti-malware definitions.
- Maintain accurate inventory and reporting of all hardware and software assets.
- Support hotel/franchise software or hardware refresh, PC replacement, brand conversion, take-over & installation projects.
- Respond to systems-related problems, and coordinate with vendors in setup and maintaining interfaces between hotels’ property management system, internet service, telephone, TV Services, credit card, and Point-Of-Sales.
- Plan, prioritize, organize and complete work to meet established assignments and objectives.
- Adhere to normal business hours, with flexibility for after hours and/or weekend support the properties for fixing system or network’s issue.
Job Requirements: ??
- Minimum 3 Years of Experience in IT Support role.
- Active Directory Installation, Configuration, Management, and Troubleshooting
- Experience with configuring Access Point, Firewalls/Routers (Cisco, Sonicwall, etc.)
- A core understanding of VLAN's, routing, and Layer 3 switching.
- Proficiency with Windows Operating Systems with 3+ years of Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications.
- Virtualization experience: VMWare and/or Hyper-V.
- Must be familiar with troubleshooting Microsoft Office 365, Exchange online with configuring Outlook desktop/web application.
- Network troubleshooting skills with LAN, WAN and Internet Connectivity.
- Knowledge of Spyware / adware removal tools / antivirus programs.\
- CCNA certificate is a plus
Education:
•Associate’s level degree or higher in Information Technology, Computer Information Systems, or IT related field. Bachelor’s degree preferred.
•IT related certification (CCNA, CompTIA A+, MCP, Network +, etc.) preferred.


Benefits:
•Dental insurance
•Health insurance
•Life insurance
•Paid time off
•Retirement plan
•Tuition reimbursement
•Vision insurance
Compensation package:
•Bonus opportunities
•Double time pay
•Holiday pay
•Hourly pay
•Overtime pay
Experience level:
•3 years
Schedule:
•8 hour shift
Ability to commute/relocate:
•Diamond Bar, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
•High school or equivalent (Preferred)
Experience:
•Technical Support II: 3 years (Preferred)
Work Location: In person

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.