Role: Collections Specialist

Pay: $27/hr

Assignment: 12+ Months

Location: Fort Worth, TX (Hybrid - 1 day WFH)

Schedule:

• Monday – Thursday: 10:00 AM – 7:00 PM

• Friday: 8:00 AM – 5:00 PM

Training Schedule: 

• 8:00 AM – 5:00 PM, Monday–Friday (first 3 weeks)

Start Date: 

• Targeted for June 15 (subject to background check and onboarding timelines)

What you'll do:

• Make outbound and inbound calls to client's customers regarding account balances

• Collect payments via phone pay, quick collect, and written correspondence

• Handle balances related to: 

? Past-due payments

? Lease-end charges (mileage, wear & tear, property tax)

? Deficiency balances from repossessions

? Total loss outstanding amounts

• Negotiate payment arrangements and provide assistance to customers in need

• Follow up on pending actions and expired payment plans

• Deliver excellent customer service to both internal and external stakeholders

• Manage and prioritize a queue of assigned customer accounts

• Perform skip tracing when contact is difficult to locate customers or collateral

• Coordinate repossession activities when applicable

• Collaborate with internal/external teams on escalations and complaints

Provide feedback on process improvements and training materials

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.