Help Desk Engineer II
Pay: $30–$35/hr DOE
Schedule: Full-time (40 hrs/week) | OT as needed
Benefits: Full benefits + generous PTO
Location: Adelanto, CA

Role Summary:

The Help Desk Engineer II provides onsite Level 2 technical support for city employees across multiple departments. This role handles hands-on troubleshooting, escalations, and daily IT operations while working closely with a remote team of Level 3 engineers.

Responsibilities:

Onsite end-user support (Windows 11, printers, peripherals)

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

User setup, terminations, MFA & access issues (AD / Entra ID)

Basic networking support (LAN, Wi-Fi, VPN)

Ticket documentation, asset tracking, and client communication

Assist with onsite projects and hardware refreshes

Requirements:

3–5 years IT support experience (MSP or public sector preferred)

Strong troubleshooting skills in:
-Windows OS
-Microsoft 365 administration
-Active Directory / Entra ID
-Basic networking
-Experience supporting printers, VoIP phones, and shared devices

Preferred:

Experience supporting municipal or government clients

Familiarity with MSP tools (RMM, ticketing, documentation platforms)

Exposure to security tools such as MFA, email security, or SIEM alerts

CompTIA A+, Network+, Microsoft certifications, or equivalent experience

Veteran

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.