Description
Under general supervision, maintains, repairs, installs and configures personal computer hardware and software, peripherals, telecommunications and telephone equipment; works on projects supporting implementation of new computer systems and technologies; provides desktop support of standard applications, workstations and printers; performs limited system administration functions; and performs related work as required.

Example of Duties
Typical duties will include, but are not limited to:

Provides support for personal computer, network and telecommunications systems;
Installs and configures personal computer hardware and software, user profiles, e-mail, voicemail and desktop applications;
Installs and repairs network printers, telephone stations and related equipment;
Resolves personal computer and network problems;
Monitors and maintains file and print servers, e-mail, and peripheral equipment;
Manages user accounts and mailboxes;
Maintains and supports intranet and internet web sites and web server, including updates, graphics and configuration of user applications;
Performs back-ups on servers and telephone systems;
Monitors back-up, anti-virus and filter logs;
Manages work orders;
Provides training to users;
Attends training sessions; and
Performs other related duties as required.

Qualifications
Education and Experience: Equivalent to an Associate of Arts Degree from an accredited college or university with major course work in computer science, information systems, business administration or a related field; and three years of increasingly responsible experience in the support of applicable information systems. Additional, relevant experience may be substituted for the desired education on a year-for-year basis up to two years.

Knowledge of:
Microsoft NT, Microsoft Exchange, Microsoft Active Directory and Internet Explorer;
Nortel PBX systems;
Operating systems, database and applications software;
Data communications/network systems;
Network based services including e-mail, printing, back-ups, anti-virus and security;
Web site administration;
Operating characteristics, capabilities, limitations and service requirements of personal computers and related peripheral equipment;
Basic electronics methods, parts and tools used in the maintenance and repair of a variety of electronic and communications systems including telephone, voice mail, fax and related systems; and
Current information technology products and developments.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.