Job Summary

We are seeking a Health Insurance Representative for a temporary remote opportunity supporting individuals with healthcare coverage questions, applications, eligibility, and plan updates. This call center role is ideal for customer service professionals who enjoy helping people navigate important healthcare decisions while working in a structured, compliance-focused environment. Candidates who are detail-oriented, empathetic, and comfortable using technology in a remote environment are encouraged to apply.

Responsibilities

- Answer inbound calls from individuals seeking assistance with healthcare coverage options, eligibility, applications, and account updates.
- Process enrollments, terminations, life event changes, and demographic updates accurately in system applications.
- Document customer interactions clearly and completely while following established procedures.
- Provide compliant support related to health plans.
- Escalate complex issues as needed and follow required privacy, security, and HIPAA protocols.
- Participate in training, team meetings, and updates to stay current on system changes and policy requirements.

Compensation and Benefits

- Pay rate: $17.00 per hour.
- Employment type: Temporary contract assignment.
- Assignment length: September through the end of December.
- Work arrangement: Remote, must be located in the United States.
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM ET.
- Training duration: 45 days with 100% attendance required.
- On-camera participation is required during training, meetings, and job preview.
- Occasional Saturdays may be required during enrollment periods.

If interested, please follow this link to apply: https://form.jotform.com/262095137322049

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.