Are you detail-oriented, bilingual in English and Spanish, and passionate about supporting people through complex issues? We’re looking for three dedicated professionals to join our Grievance & Appeals team on a 6-month hybrid assignment that makes a real impact in people’s lives.

What You’ll Do:

Help ensure compliance with grievance and appeal regulations from CMS, DHCS, and DMHC.

Support the investigation and resolution of member and provider concerns with care and accuracy.

Draft clear, timely letters and documentation to stakeholders.

Coordinate across departments to ensure timely resolution of cases.

Speak directly with members to gather information and answer questions.

Use LEAN principles to make our work more efficient and effective.

What You Bring:

Bilingual fluency in English and Spanish (written and spoken).

At least 3 years of office administrative experience, including proficiency with Microsoft Office.

Strong typing (45+ WPM), data entry, and organizational skills.

A courteous phone manner, the ability to juggle multiple priorities, and a keen attention to detail.

A team-first attitude, cultural sensitivity, and a willingness to learn and follow procedures.

A high school diploma or GED.

Why You’ll Love Working With Us: You’ll be part of a supportive team, working in a meaningful role that helps protect members' rights and improve service across the organization. You’ll gain valuable experience in regulatory compliance, member relations, and healthcare operations—all while being part of something bigger.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.