This Forecast Analyst Position Features:
• Great Pay to $103K

Immediate need for forecast analyst.

This role focuses on planning and managing workforce needs in a contact center. You’ll forecast call volume, build staffing schedules, track performance, and recommend improvements to keep operations running smoothly. You’ll work closely with Operations, Systems, and vendors to understand what’s happening day-to-day, explain why, and suggest clear actions.

Key Responsibilities:
Create system and process designs based on business needs
Set up, manage, and maintain computer and network systems
Forecast workload and create staffing plans
Build and manage employee schedules
Monitor performance and identify issues
Analyze data and recommend operational improvements
Partner with internal teams and vendors to meet service goals

Required Qualifications:
Bachelor’s degree (or equivalent experience)
3–5+ years of relevant experience (5+ preferred for workforce planning)
Hands-on workforce management (WFM) experience in a contact center
Strong understanding of call center metrics (volume, AHT, service level, etc.)
Advanced Excel skills
Ability to turn data into clear recommendations
Strong communication and collaboration skills
Detail-oriented and able to manage changing priorities

Preferred Qualifications:
Experience with WFM tools (e.g., Genesys, NICE, Verint, Calabrio)
Experience with multi-site or vendor operations
Knowledge of real-time/intraday management
Familiarity with capacity planning and peak event support
Skills in SQL, Power BI, or Tableau
Experience building processes, reports, or automation
Coaching or mentoring experience




Apply for this great position as a forecast analyst today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.