Location: Albuquerque, NM (Onsite – University Area)
Schedule: Monday–Friday | $18.00/hour
Type: Temp-to-Hire
Training Schedule: 8:00 AM – 5:00 PM (First 30 Days)
Post-Training Schedule: 9:00 AM – 6:00 PM
Equipment Required (For Training): 1 Monitor + 1 Computer

Are you a bilingual professional who’s passionate about helping others and making a difference in your community? We’re seeking a Medical Customer Service Representative to support one of Albuquerque’s most respected healthcare organizations, with the potential to transition from temp to a long-term role.

You’ll be the friendly, knowledgeable voice patients rely on—whether answering questions, resolving concerns, or guiding them through billing processes. This position is ideal for someone who thrives in a team environment and enjoys delivering outstanding service in a meaningful healthcare setting.

What You’ll Do:
Provide accurate information and support to patients, visitors, and healthcare staff

Handle inquiries, complaints, and service requests via phone, email, or in person

Build strong relationships with internal departments to resolve questions related to services, billing, or documentation

Investigate and reconcile credit balances, process refunds, and follow up on unpaid claims

Assist patients with claims, insurance details, and payment arrangements

What We’re Looking For:
Bilingual in Spanish and English (Required)

High school diploma or equivalent

Strong customer service or administrative experience, ideally in a healthcare setting

Comfortable with computers and navigating multiple systems

A professional, team-focused attitude and ability to maintain confidentiality

Must pass a background check and criminal history screening

Important Notes:
This is a fully onsite position—your work will be based in either a hospital or administrative office near the University.

Federal holidays such as Memorial Day, Labor Day, and Christmas will be observed. Some holidays (e.g., MLK Day, President’s Day) will remain operational business days.

No holiday pay is provided; attendance is expected on designated working holidays.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.