Job Summary

We are seeking a Field Service Scheduler for a direct hire opportunity in Tempe, AZ. This role is ideal for a highly organized, customer-focused professional who enjoys coordinating field service activity, solving scheduling challenges, and keeping technicians and customers aligned throughout the service process.

The Field Service Scheduler will play a key role in daily service operations by routing technicians efficiently, communicating with customers, and ensuring service calls are completed quickly and professionally. This is a great opportunity for someone with field technician scheduling experience in industries such as HVAC, plumbing, electrical, delivery, equipment service, or manufacturing support.

This position offers the opportunity to join a stable, service-oriented environment where teamwork, accountability, positive communication, and customer satisfaction are highly valued. The right candidate will enjoy working with supportive leadership, collaborating with technicians and internal teams, and contributing to a smooth and professional customer experience.

Key Responsibilities

- Schedule field service technicians and manage daily service appointments to support timely customer response.
- Route each technician’s schedule in a geographically efficient manner to improve productivity and service completion.
- Answer customer phone calls, emails, and website service requests while providing courteous and professional support.
- Follow up with customers after service calls to confirm satisfaction and address any remaining needs.
- Provide technicians with accurate job details, including directions, service history, customer information, and equipment details.
- Maintain current technician location and job status while proactively resolving schedule changes or service issues.

Compensation and Benefits

- Direct hire opportunity.
- Salary range: $55,000 to $60,000 per year.
- Location: Tempe, AZ.
- Competitive compensation plus quarterly incentive bonus.
- Generous holiday bonus.
- Paid vacation, holidays, including a full holiday week from Christmas to New Year’s, and sick time.
- Full benefits package.
- 401(k) retirement plan with company match.
- Friendly, team-oriented culture.
- COVID-19 responsible workplace.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.