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E-Commerce Customer Service Rep

Job Post: AR-CSRE

  • Up to $35,400
  • Los Angeles, 90031

Growing and Dynamic fashion company is looking to hire MULTIPLE
E-Commerce Customer Service Representatives

E-Commerce - transactions conducted electronically on the Internet

Customer Service Job Duties:
Respond to customer calls and emails, resolving customer concerns and troubleshooting issues (phone calls/emails) which is about 60% of the job.
Assist customers in booking orders over the phone. Ensure superior customer satisfaction through phone and email correspondence. Manage all customer returns and credit processing. Run stock checks and place replenishment orders based on customer requests.

Ecommerce Assistance Job Duties:
Merchandise product categories regularly to ensure quality presentation. Assist with monthly product uploads. Assist with digital marketing campaigns including affiliate, email, paid search, seo and social. Review Google Analytics reporting to analyze in-page analytics, traffic sources and visitor trends. Coordinate and assist on e-commerce photoshoots. Order processing and customer returns (shipments, credits, reporting, etc).

REQUIRMENTS:
High School Diploma minimum. Experience working in an in E-Commerce role. Efficient in Word/Excel/Outlook. Ability to multi-task. Great written and verbal communication. Organized with great attention to detail

**EXPERIENCE WITH MAGENTO A PLUS**

Apply for this great opportunity as an E-Commerce Customer Service Representative today. Please send resume as Microsoft word attachment to for immediate consideration. Call the AppleOne Bunker Hill Office and ask for Azuri Ross.
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive Name:
Azuri Ross
Branch Phone:
Branch Fax:
(213) 623-8393
Address:
333 South Grand Avenue Suite 1460, Los Angeles, CA 90071