Highly regarded Logistics Distribution Co. is actively interviewing for a Customer Service Rep role. As the selected team member you will assist with:
Build and maintain positive relationships with clients, carriers, and suppliers.
· Ensure timely and accurate processing of orders, from order entry to final delivery and empty return appointment.
· Monitor shipments and communicate with carriers to ensure on-time delivery.
· Manage and resolve customer complaints in a timely and effective manner.
· Maintain accurate records of customer interactions and transactions.
· Continuously look for ways to improve customer satisfaction and service.
· Excellent Verbal and written communication Skills
· Ability to work under pressure and in fast-paced environment
· Ability to multi -task and yet be detail -oriented
· Excellent follow up skills
· Excellent communication all types of backups need for customer and company needs.
· Monitor containers through terminals system.
· Provide dispatch and drivers with support as need it.
· Ensure all accessorial costs are approved in writing and scanned into TMS system.
· Update empty status and monitor empties restriction with customer notification.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.