Job Summary
A leading manufacturer in the block, hardscape, and construction materials industry is seeking a Dispatcher / Customer Service Representative for a temp-to-hire opportunity in Riverside, CA. This role is ideal for a customer-focused operations professional who enjoys coordinating deliveries, supporting yard and inventory activity, and helping contractors, customers, and internal teams stay organized.
The Dispatcher will play a key role in daily plant and dispatch operations by managing customer orders, coordinating will-call and scheduled deliveries, communicating with sales and credit teams, and maintaining accurate dispatch records. This is a fast-paced, team-oriented environment with supportive leadership, strong operational structure, and the opportunity to build a long-term career with a stable company serving residential and commercial construction customers.
Key Responsibilities
- Coordinate with yard personnel to verify inventory, update out-of-stock information, tag product, and prioritize will-call and delivery orders.
- Communicate with customers by phone and at the counter to receive orders, provide product guidance, prepare shippers, and support order accuracy.
- Coordinate with credit, outside sales, and outside carriers regarding account issues, quotes, delivery needs, quality concerns, samples, and jobsite requests.
- Maintain dispatch logs, tickets, quote records, inventory records, and other operational documentation.
- Process checks, verify payment information, support refund activity, and direct customer inquiries to the appropriate internal contacts.
- Assist with switchboard coverage, receptionist duties, tool inventory, slump cap orders, customer service follow-up, and other administrative support as needed.
Compensation and Benefits
- Pay range: $18 to $23 per hour.
- Job type: Temp-to-hire.
- Location: Riverside, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Coordinate daily dispatch activity, delivery priorities, and will-call order flow.
- Support customer service at the counter and by phone for product orders and inquiries.
- Maintain accurate dispatch logs, tickets, shippers, quotes, and operational records.
- Communicate with yard, sales, credit, carriers, and customers to resolve order and delivery needs.
- 3 to 5 years of relevant dispatch, customer service, operations, or construction materials experience.
- Strong customer service skills with the ability to assist contractors, dealers, and walk-in customers professionally.
- Ability to coordinate multiple priorities in a fast-paced production, yard, or dispatch environment.
- Strong attention to detail when preparing shippers, logging tickets, verifying orders, and maintaining records.
- Effective verbal and written communication skills for working with internal teams, outside carriers, and customers.
- Basic administrative and computer skills, including data entry, recordkeeping, phone coverage, and order documentation.
- Ability to follow policies and procedures related to quotes, payments, refunds, inventory, and customer requests.
- Professional, reliable, organized, and team-oriented approach to daily operations.
Preferred Qualifications
- Experience in construction materials, block, hardscape, masonry, concrete, landscaping supply, or building products.
- Previous experience coordinating deliveries with outside carriers or yard operations.
- Familiarity with will-call orders, scheduled deliveries, inventory counts, and customer order processing.
- Bilingual communication skills may be helpful in a customer-facing construction or yard environment.