Job Title: Dispatcher
Compensation : 20-21 per hour
Location: Onsite Hudson Valley 12209

Position Summary
The Dispatcher is responsible for efficiently coordinating Company-owned fleet vehicles and contracted providers to deliver timely and effective emergency road service to Company members. This role requires strong communication skills, sound judgment, and the ability to perform in a fast-paced environment.

Education and Experience Requirements

High School Diploma or equivalent
Basic automotive knowledge
Previous dispatching and/or call-taking experience preferred

Essential Duties and Responsibilities
• Receive incoming emergency road service calls and dispatch tow trucks to appropriate locations. Follow up to ensure members receive timely service.
• Prioritize calls based on safety, weather, traffic, location, and other relevant factors, ensuring police and emergency calls meet required response times.
• Track fleet driver productivity, breaks, and behaviors using Fleet Tracker.
• Utilize Samsara to monitor fleet driver performance.
• Assist membership services with member packets and renewal callbacks.
• Communicate with affiliate clubs regarding membership status and service approvals.
• Conduct Keeping Members Informed (KMI) procedures.
• Dispatch private contractor networks effectively and efficiently.
• Assist in training new road service dispatch personnel.
• Respond to Podium requests.
• Support the ERS Manager/Admin and Fleet Supervisor in investigating towing damage complaints.
• Monitor phone queues to ensure service levels are maintained.
• Assist drivers with battery inventory scans.
• Support escalation of member complaints as needed.

Required Skills and Abilities

• Flexibility to work weekends, evenings, holidays, and overtime as required; schedule may change based on business needs.
• Strong phone etiquette and customer service skills.
• Excellent organizational skills and attention to detail.
• Patience and empathy when assisting individuals in stressful situations.
• Knowledge of the Capital District, surrounding counties, and rural areas.
• Ability to perform effectively in a fast-paced environment.
• Strong computer skills, including email and data entry.
• Ability to use Google Maps and other mapping tools.

Physical Requirements
Ability to work at a computer for extended periods.
Ability to remain seated at a desk for prolonged periods.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.