We’re seeking an experienced HVAC Dispatcher to manage daily service operations, optimize technician schedules, and ensure timely, high-quality customer service. This role requires strong decision-making, deep dispatch experience, and the ability to handle high call volume while balancing customer needs and field efficiency.

Key Responsibilities

Dispatch and route HVAC technicians based on skill set, urgency, and location

Manage same-day changes, emergency calls, and service delays

Serve as the primary communication link between technicians and customers

Monitor KPIs such as response time, first-call resolution, and schedule efficiency

Train or support junior dispatchers and assist with process improvements

Qualifications

3+ years of dispatch experience in HVAC or field service

Strong understanding of service workflows and technician utilization

Confident handling escalated customer issues

Proficient with dispatching and scheduling software

Reliable, decisive, and calm under pressure

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.