Job Summary:

We are seeking a calm, detail-oriented, and quick-thinking Dispatcher to join our team. The dispatcher is responsible for receiving and processing emergency and non-emergency calls, determining the nature and location of the emergency, and dispatching the appropriate emergency services personnel (police, fire, medical). This critical role ensures the safety and well-being of the public and first responders through clear communication, accuracy, and urgency.

Key Responsibilities:

Answer emergency (911) and non-emergency calls promptly and professionally.
Gather essential information from callers, including location, nature of the emergency, and any potential threats.
Dispatch emergency response units using radio, telephone, or computer-aided dispatch (CAD) systems.
Monitor and update the status of responding units to ensure their safety and efficient resource management.
Provide pre-arrival instructions to callers in accordance with protocols (e.g., CPR guidance).
Maintain detailed and accurate records of all calls and dispatches.
Collaborate with police, fire, EMS, and other public safety agencies as needed.
Handle high-stress situations with professionalism, empathy, and quick judgment.
Operate multiple communication systems simultaneously (e.g., radio, telephone, CAD).
Adhere to all departmental protocols, procedures, and confidentiality standards.

Qualifications:

Required:

Prior experience in emergency dispatch, call centers, or customer service.
High school diploma or GED.
Strong communication skills, both verbal and written.
Ability to remain calm and effective under pressure.
Strong multitasking and decision-making abilities.
Proficiency in computer systems and typing.
Shift work, including nights, weekends, and holidays, is required.

Preferred:

Certification in Emergency Medical Dispatch (EMD), CPR, or related fields.
Familiarity with public safety terminology and procedures.
Bilingual abilities are a plus.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.