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Director of Service Operations

Job ID: 1758459
OA Reference: 3654LG

  • $75,000 to $80,000
  • Albany, 12209

This senior-level role focuses on operational excellence, strategic leadership, and team development.

Key Responsibilities:

Lead and manage the Emergency Road Service and Fleet departments, ensuring efficient operations and superior service.
Oversee strategic initiatives and process improvements to enhance operational efficiency.
Manage the employee programs, including staff training, inventory, and warranty processing.
Coach and mentor staff, ensuring accountability, performance, and professional development.
Coordinate emergency operations during severe weather or high-demand situations.
Ensure compliance with operational standards, policies, and procedures.

Qualifications:

Bachelor’s degree required.
Minimum 6 years of leadership experience in operations, supervision, or team management.
Proven record of improving business processes and operational efficiency.
Knowledge of emergency roadside service operations and basic automotive concepts.
Strong leadership, organizational, and analytical skills.
Excellent communication and problem-solving abilities.

Lead, innovate, and make a difference, submit your application now!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Team Management & Mentoring, Process Improvement, Project Management, Performance Reporting & Metrics Tracking, Basic Automotive Knowledge, Customer Service Excellence

AppleOne Representative Contact Info

Account Executive:
Leigha
Branch Phone:
Location:
Albany, NY