We are seeking a dynamic Director of Member Services to lead our membership initiatives and ensure an exceptional experience for all members. This role oversees a team managing member interactions, certification processing, renewals, and event registrations. You will play a key role in promoting engagement, retention, and delivering responsive, high-quality service in alignment with our mission.

Key Responsibilities:

• Lead and supervise all aspects of Member Services, including recruitment, retention, and reactivation strategies.
• Develop and implement strategies to enhance member engagement, satisfaction, and retention.
• Oversee day-to-day operations of the Membership Services team, ensuring accurate processing of applications, renewals, and registrations.
• Supervise staff handling member communication, data entry, and customer support activities.
• Evaluate and improve membership processes and workflows for efficiency and consistency.
• Collaborate with internal departments and volunteer leaders to align initiatives with organizational goals.
• Represent Membership Services at industry meetings, committees, and cross-departmental initiatives.
• Monitor membership trends and maintain reporting systems for retention and engagement metrics.

Minimum Qualifications:

• College degree with teaching or training experience (on-the-job or formal education).
• 5-7 years of experience as a Director managing inside sales or account executives.
• Proficiency in Microsoft Word, Excel, PowerPoint, and database systems.
• Strong leadership skills with the ability to manage and inspire a team.
• Excellent interpersonal skills and ability to handle conflict with professionalism.
• Proven ability to manage multiple priorities and meet deadlines.
• Ability to work independently, take initiative, and solve problems proactively.
• Travel up to 1-5 times per year may be required.

Employee Benefits:

• Personal Time Off (PTO)
• Life, health, and dental insurance
• Long-term disability
• Retirement plan


This is an opportunity to lead a high-performing team in a supportive, mission-driven environment where your contributions directly impact member satisfaction and retention.

You’ll have autonomy to implement innovative membership strategies while receiving recognition for your leadership and results.

Enjoy a collaborative culture with strong professional development opportunities, competitive pay, and comprehensive benefits. Apply Today!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.