Job Title: Director of Client Services
Location: High Point NC 27265
Workplace Type: In-office
Industry: Transport-Distribution Services & Equipment

Join a fast-growing company that provides end-to-end logistics services. We’re seeking a Director of Client Services to lead and scale our client support operations located in the Triad Area.

About the Role
As Director of Client Services, you will oversee a growing team of Project Coordinators and Administrative Staff who manage complex logistics for national clients. You’ll be responsible for:
• Leading and growing a team of 7-15 Project Coordinators Leaders, Project Coordinators & Administrative Staff
Structuring scalable support systems and future leadership roles
• Ensuring exceptional client service and operational efficiency
Collaborating cross-functionally with logistics, transportation, and titling teams
Managing escalations and delivering real-time project updates via Work Management systems

What You’ll Do
• Build and lead a high-performing, adaptable team
• Set clear standards and hold team members accountable
• Drive change and implement new processes quickly
• Partner closely with leadership to align team goals with business strategy
• Ensure the team is resourced and structured to meet evolving client needs

What We’re Looking For
• We value people leadership and operational mindset over industry experience. The ideal candidate will have:
• Proven success in fast-paced, high-change environments
• Strong communication and empathy skills
• Experience managing client escalations and operational metrics
• A track record of building positive, accountable teams
• Adaptability and excitement for new projects and rapid implementation
• Background in: Aviation, Freight and Logistics is a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.