This Director Of ADR (Alternative Dispute Resolution) Position Details:

CA - Los Angeles
Direct Hire- Best Fits Prior Attorney and or Senior Paralegal- coming from Real Estate or Commercial Law.
$150,000.00
Los Angeles, CA
15% travel

The Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediation cases. The role involves building effective business relationships with clients, advocates, and industry partners, and promoting the use of ADR services.

ESSENTIAL FUNCTIONS
Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the Regional VP
Proactively identify and pursue opportunities to grow the organization's ADR services business; develop strategic plans and pitches to potential clients
Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of ADR services; build and maintain strong relationships with clients, prospects, and industry partners
Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition
Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion
Advise arbitrators on procedural hearing management and related issues
Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from the existing database; respond to inquiries regarding ADR services in a timely manner
Participate in hearings/conferences and provide feedback and recommendations to the RVP to maintain or improve the quality and delivery of services

Review and track trends regarding the regional markets where provides services
Assist with arbitrator training programs, education programs/conferences, and elections as necessary
Ensure confidentiality of case information and records; adhere to information security and data privacy policies
Demonstrate regular, reliable, and predictable job attendance
Attend on-site and in-person meetings and training sessions

EDUCATION AND EXPERIENCE
Bachelor's degree in business, legal, or related discipline (advanced degree preferred)
3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES
Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.
Ability to read and interpret legal files, business correspondence, and procedure manuals
Strong presentation skills: ability to develop and deliver engaging presentations to various stakeholder groups
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems.
Ability to travel periodically (15%) to clients, training events, offices, and conferences

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.