Desktop Support Analyst / IT Support Specialist

San Juan, Puerto Rico (PR249 – Kennedy Building)
Hybrid Schedule | 2 Days Onsite (Monday & Thursday)
Monday – Friday | 8:00 AM – 5:00 PM
Full-Time | IT / Technical

We are seeking a proactive and customer-focused Desktop Support Analyst / IT Support Specialist to provide enterprise-level technical support across hardware, software, networking, and end-user systems.

The ideal candidate will have strong troubleshooting abilities, excellent customer service skills, and experience working in structured IT support environments using ITIL methodologies.

Key Responsibilities:

Troubleshoot and resolve desktop, laptop, software, mobile device, and peripheral issues
Manage and track technical support tickets and escalations
Support Active Directory administration, user provisioning, and security processes
Collaborate with Tier I, Tier III, vendors, and infrastructure teams
Assist with system upgrades, deployments, migrations, and IT projects
Document technical procedures, solutions, and knowledge base articles
Participate in rotating on-call support schedules

Qualifications:

Associate Degree in Information Technology, Computer Science, or related field
Minimum 2 years of desktop support experience
Experience with Active Directory and ITIL methodologies
Knowledge of networking, hardware/software troubleshooting, and ticket management
Strong technical writing and customer service skills preferred

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.