Position Summary:
The Desk Clerk is responsible for providing front-desk support and administrative services in a professional, courteous, and efficient manner. This role serves as the first point of contact for visitors, clients, and staff, ensuring a welcoming environment and smooth daily operations.

Key Responsibilities:
Greet visitors, guests, or customers in person or over the phone in a professional and friendly manner.

Answer and direct phone calls, take messages, and respond to inquiries as appropriate.

Check in and check out guests or clients, issue keys or visitor passes, and maintain accurate logs.

Maintain front desk security and access control by monitoring visitor access and issuing badges.

Receive, sort, and distribute incoming mail and packages; manage outgoing mail and deliveries.

Maintain a clean, organized, and welcoming reception area.

Schedule appointments and meetings, and maintain calendars for staff or management.

Assist with basic administrative tasks such as filing, photocopying, scanning, and data entry.

Process payments, prepare receipts, and maintain basic financial records (if applicable).

Communicate effectively with other departments to ensure seamless customer service and coordination.

Handle customer concerns or complaints calmly and refer complex issues to the appropriate personnel.

Qualifications:
High school diploma or equivalent required.

Prior experience in a customer service or administrative support role preferred.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Ability to multitask and remain calm under pressure.

Proficient in basic computer skills, including Microsoft Office Suite and office equipment.

Dependable, punctual, and professional in appearance and demeanor.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.