Customer Success Manager – Dental Office Manager (On-site, Celebration, FL)
Salary: $60,000–$70,000 (based on experience)
Job Type: Full-time, On-premises
Location: Celebration, FL
Benefits: Excellent benefits package
Join a Company That’s Transforming the Dental Industry

Our client is a leading, award-winning cloud-based software solution that is revolutionizing dental practice management. Operating in the USA, UK, and Australia, they empower dental professionals to streamline operations, deliver outstanding patient care, and drive business growth.
Now’s your chance to be part of something game-changing.

About the Role
As a Customer Success Manager (CSM) for our client’s U.S. operations, you will be the trusted advisor to some of the company’s most important clients. Your role goes beyond onboarding — you'll be a strategic partner who ensures dental practices get the most value out of the platform. From optimizing workflows to advocating for product improvements, you will play a critical role in client success and satisfaction.

What You’ll Do
Onboarding & Training: Lead a smooth and effective onboarding process for new clients. Provide hands-on training for key practice personnel.
Operations Optimization: Guide clients on implementing best practices and standardized workflows to enhance efficiency and outcomes.
Customer Health & Advocacy: Monitor customer satisfaction, analyze KPIs, and provide proactive solutions to ensure long-term success.
Collaboration & Support: Work closely with internal support teams (Levels 1–3), external vendors, and partners to resolve client issues promptly.
Product Improvement: Collaborate with the Product Engineering team by sharing customer insights to help shape product development and innovation.

What We’re Looking For
Experience:
5+ years in the U.S. dental industry.
2+ years managing a dental practice end-to-end (e.g., Office Manager or Operations Manager roles).
Technical Skills:
Proficient with at least one dental practice management software.

Industry Knowledge:
Deep understanding of Revenue Cycle Management, dental KPIs, and full-practice workflows.
Soft Skills:
Exceptional communication, problem-solving, and relationship-building skills.
Comfortable working in a fast-paced, evolving environment.

Why Join Us?
Make a tangible impact in a tech-driven company that’s reshaping dental practice management.
Work with cutting-edge software solutions and a passionate, collaborative team.
Enjoy a culture that values your expertise and supports your career growth.

Ready to help dental practices thrive while growing your own career?
Apply now and be part of a future-focused team.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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