ummary

A Customer Value Management Analyst is the analytical backbone of the team, responsible for translating strategy into actionable insights, identifying growth opportunities, and measuring the success of CVM initiatives. This role requires strong data analysis skills, business acumen, and the ability to communicate insights clearly to both technical and non-technical stakeholders.


Essential Duties and Responsibilities include, but are not limited to, the following:

· Collect, clean, and validate customer data from multiple sources (CRM, sales, digital platforms, surveys, etc.) to ensure accuracy and consistency.

· Develop and maintain dashboards, reports, and visualization tools to track customer behavior, churn, engagement, and retention trends.

· Conduct detailed analysis of customer segments, purchasing patterns, and lifecycle behaviors to identify opportunities for growth and retention.

· Monitor daily and weekly CVM KPIs and develop detailed reports for the CVM Strategy Manager and other senior leaders, including prepare executive summaries with actionable recommendations.

· Support the design of base marketing campaigns targeted at specific customer segments; conduct post-campaign analysis to measure effectiveness and impact on KPIs.

· Build predictive models (e.g., churn analysis, propensity to buy) to support data-driven decision-making.

· Translate large datasets into actionable insights that inform CVM strategy and improve business outcomes.

· Ensure compliance with data privacy regulations and company data governance policies.

· Continuously identify opportunities to enhance data collection processes, analytical methodologies, and reporting capabilities.

Education and/or Experience:

Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, Data Science, or a related field (Master’s preferred).

2-5 years of progressive in strategy roles, product management, and customer value optimization.

Other Qualifications:

· Fully bilingual

· Experience in data analysis, business intelligence, or similar analytical roles.

· Proficiency in data analysis tools such as SQL and Python, as well as visualization platforms like Tableau or Power BI.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.