Job Summary

We are seeking a Customer Service/Sales Support professional for a temp-to-hire opportunity in Santa Fe Springs, CA. This role is ideal for a detail-oriented customer service professional with experience supporting sales, purchasing, order coordination, and administrative operations in a manufacturing or industrial environment.

The Customer Service/Sales Support role is a key point of contact for customers, vendors, internal sales teams, purchasing, finance, and warehouse staff. This position offers the opportunity to contribute to a collaborative branch environment where teamwork, clear communication, and responsive service are valued. Candidates who enjoy solving problems, staying organized, and supporting both customers and internal teams will be well suited for this opportunity.

Key Responsibilities

- Handle incoming calls through a multi-line phone system while providing prompt, courteous, and professional customer service.
- Support customers with order status, paperwork, new account requests, credits, RMAs, and general inquiries by phone and email.
- Assist inside sales with quote preparation, order entry, customer updates in Salesforce, buyouts, subcontracting, and non-standard material sourcing.
- Create purchase orders, follow up with vendors, coordinate pickups, and help support product delivery to customers as needed.
- Coordinate issue resolution between customers and internal departments, including sales, purchasing, finance, and warehouse teams.
- Maintain reports, update spreadsheets, file purchase orders, assist with export invoices and shipments, and support general office needs.

Compensation and Benefits

- Pay: $22 to $23 per hour.
- Job type: Temp-to-Hire.
- Location: Santa Fe Springs, CA.

Required Qualifications and Skills

- High school diploma or equivalent required.
- 3 to 5 years of related experience preferred for success in this level of role.
- Experience supporting sales, purchasing, order processing, or administrative operations in a manufacturing, industrial, distribution, or metal fabrication environment is helpful.
- Comfortable using email, spreadsheets, data entry systems, and customer account management tools such as Salesforce.
- Strong communication skills with the ability to handle calls, emails, visitors, vendors, and internal requests professionally.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Team-oriented mindset with a proactive approach to problem solving, follow-up, and customer support.

Preferred Qualifications

- Experience with Salesforce or similar CRM systems.
- Experience with purchase orders, vendor follow-up, buyouts, subcontracting, or inside sales support.
- Familiarity with manufacturing, metal fabrication, welding, industrial products, or material sourcing.
- Experience assisting with export invoices, shipping paperwork, credits, RMAs, or customer account updates.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.