Customer Support Specialist – JPAMS / JCAMPUS Software
?? Location: Shreveport–Bossier Area
?? Schedule: Monday–Friday | 7:30 AM – 4:30 PM
?? Salary: $45,000 annually + Full Benefits
?? Employment Type: Full-Time

? Required Skills & Qualifications

Hands-on experience using JPAMS or JCAMPUS (school information systems used in Louisiana & Mississippi)
Resume must clearly reflect JPAMS or JCAMPUS experience
Must be able to answer: “How did you use JPAMS/JCAMPUS?” (include in resume or application)
Strong technical troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Ability to work both independently and as part of a team
High attention to detail and strong organizational skills
Must pass background check and drug screening (EEOC compliant)


?? About the Role
We are seeking a Customer Support Specialist with direct knowledge of JPAMS or JCAMPUS software. This role supports school districts across Louisiana and Mississippi by providing help with software navigation, reporting, data entry, and technical troubleshooting. Candidates must have hands-on experience with the system, preferably in a school or district environment.

?? Key Responsibilities

Provide technical support for JPAMS/JCAMPUS end-users
Assist school staff with navigation, data entry, scheduling, and reporting functions
Respond to support inquiries via phone, email, and remote sessions
Document all issues and resolutions accurately in the support ticket system
Escalate complex technical issues to internal teams when needed
Deliver basic training and guidance to school personnel
Ensure a high level of customer satisfaction through clear communication and timely follow-up


?? Why Join Us?

Competitive salary at $45,000 annually
Full benefits package
Stable weekday schedule
Opportunity to work with widely used education software throughout Louisiana and Mississippi
Supportive team environment with opportunities for growth


?? Ready to Apply?
If you have direct experience with JPAMS or JCAMPUS and are ready to grow your career in education technology support, apply today. Qualified candidates will be contacted promptly.

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