Job Summary

We are seeking a Customer Support Representative for a full-time, on-site opportunity in Monroeville, PA. This role supports customers for a satellite internet service provider that delivers high-speed connectivity to households and communities across the United States, including areas where traditional internet options may be limited.

This is a great opportunity for someone who enjoys helping customers, solving problems, learning technology, and working in a structured call center environment. You will receive paid training, ongoing coaching, and the chance to earn monthly performance bonuses based on quality, productivity, sales, and customer satisfaction results.

The work environment is team-oriented, supportive, and focused on helping employees grow. This position offers steady full-time hours, career advancement opportunities, strong benefits, and access to employee perks, including mobile phone service benefits and discount programs.

Key Responsibilities

- Handle inbound and outbound customer calls in a professional, friendly, and efficient manner.
- Assist customers with equipment activation, password resets, billing questions, account updates, and service plan inquiries.
- Educate customers on available products, services, and plan options to support their needs.
- Process service orders and document customer interactions accurately in company systems.
- Meet or exceed performance goals related to sales, quality, productivity, attendance, and customer satisfaction.
- Partner with supervisors, trainers, and team members to improve product knowledge and call handling skills.

Compensation and Benefits

- Pay: $16.00 per hour.
- Overnight shift differential: Additional $1.00 per hour.
- Monthly bonus opportunity: Up to $616 based on performance metrics.
- Job type: Full-time, direct hire.
- Work location: On-site at 500 Penn Center Blvd, Pittsburgh, PA 15235.
- Training schedule: Monday through Friday, 8:00 PM to 4:30 AM for 2 weeks.
- Regular workdays: Friday through Tuesday.
- Available shifts after training: 9:00 PM to 5:30 AM or 1:00 AM to 9:30 AM.

Required Qualifications and Skills

- Provide customer support for account management, billing, service plans, and basic technical troubleshooting.
- Support sales goals by recommending products, services, and plan options based on customer needs.
- Accurately process customer account updates, service orders, and call documentation.
- Maintain quality, productivity, attendance, and customer satisfaction standards in a call center environment.

- High school diploma or equivalent required.
- 1 to 2 years of customer service, sales, call center, telecommunications, or related experience preferred, but not required.
- Strong verbal communication, active listening, and customer service skills.
- Ability to explain technical information clearly and in a customer-friendly way.
- Comfortable using multiple computer applications and systems during customer interactions.
- Goal-oriented mindset with the ability to work in a fast-paced, metrics-driven environment.
- Must be legally authorized to work in the United States.
- Must successfully complete a background check.
- Reliable transportation to and from the work location is required.
- Must maintain excellent attendance and punctuality.
- Must be available for the full two-week training period with no time off.
- Must be comfortable working in a structured call center where calls may be monitored or recorded for quality assurance and training.

Preferred Qualifications

- Previous call center experience.
- Previous customer service or sales experience.
- Experience supporting telecommunications, internet, mobile, cable, or technology-based services.
- Ability to work overnight shifts and maintain consistent performance during non-traditional hours.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.