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Customer Support Rep

Job Post: 1739-MR

  • Up to $37,400
  • Camarillo, 93012

Growing Camarillo Company seeks experienced Customer Support Reps. Min. 2+ years in such a role.

• Walk customers through the process of installing the software on their machines and starting up the program for the first time
• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
• Send technical documentation to customers who have lost or misplaced theirs
• Refer difficult cases to a senior analyst or support tech
• Assume remote control over customers’ computers when necessary to resolve problems
• Make hardware recommendations for customers whose machines cannot support the software
• Participate in the after-hours support rotation in order to provide support for our customers working hours.

. Great benefits. Apply for this great position as a customer support rep today!
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive Name:
Martha Reyes
Branch Phone:
Branch Fax:
(805) 988-1858
Address:
1000 Town Center Drive Suite 135, Oxnard, CA 93036