Schedule: Multiple shifts available (M–F 8am–5pm, 9am–6pm, or 10am–7pm)

Position Overview

The Customer Support & Administrative Specialist serves as the frontline support for clients and internal teams. This role combines customer service, administrative support, case coordination, and client education. You will assist clients with insurance-related questions, identity theft concerns, account updates, and application support, while ensuring calls and emails are handled professionally and thoroughly. As the first point of contact, you help clients feel informed, protected, and prioritized.

This position requires strong communication skills, attention to detail, the ability to follow scripts and procedures, and comfort navigating computer systems in a fast-paced environment.

Key Responsibilities:

Client Support & Communication:
-Serve as the first point of contact for inbound calls, emails, and inquiries.
-Build quick rapport with clients using a confident and educational approach.
-Provide information on identity theft protection, possible breaches, and product offerings.
-Assist clients in updating payment or contact information.
-Answer general insurance questions and route calls to appropriate departments.
-Follow scripts as needed to ensure accuracy and consistency.
-On occasion, guide clients through completing applications over the phone.

Case Management & Administrative Support:

-Review and take action on assigned cases at required intervals.
-Communicate with carriers, doctor’s offices, brokers, and vendors to move applications through underwriting.
-Document all activity accurately in company systems (e.g., Agent Front or similar).
-Perform office tasks including routing calls, greeting visitors, and managing incoming documentation.
-Complete basic computer tasks such as data entry, email correspondence, Outlook use, and Excel functions (e.g., mail merges).
-Assist with maintaining organized, compliant, and up-to-date case files.

Customer Protection & Problem-Solving:

-Provide reassurance and support to customers concerned about potential identity theft.
-Use problem-solving and sales methodology to position long-term solutions.
-Evaluate issues, escalate when necessary, and ensure client concerns are resolved quickly.

Qualifications:

-Strong phone presence and professional demeanor.
-Ability to follow detailed processes, scripts, and compliance guidelines.
-Comfortable with fast-paced work, multitasking, and managing a high call volume.
-Reliable, adaptable, and compassionate when dealing with sensitive client concerns.
-Typing speed of at least 45 WPM preferred.
-Comfortable using office equipment and technology, including Outlook and multi-screen setups.
-Ability to work onsite and maintain consistent attendance.
-Ability to walk stairs (no elevator available) and sit/stand for extended periods.
-Previous customer service, call center, administrative, or insurance experience is helpful but not required.
-(For some roles) Willingness to obtain P&C licensure within 90 days.

What the Company Offers (When Hired Permanently):

-Industry-leading compensation with base salary + bonuses.
-Employee Stock Ownership Plan (ESOP) with significant long-term value.
-100% employer-paid medical and dental insurance.
-401(k) with 5% dollar-for-dollar company match.
-Generous paid time off and holidays.
-Hybrid work opportunities (after training, depending on role).
-Growth, leadership, and promotion opportunities.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.