Customer Success Manager
Location: working on site - Kissimmee/Celebration, FL 34747
Schedule: M-F 8-5

As a Customer Success Manager (CSM) for our US business, you'll be strategic
partner, playing a pivotal role in ensuring our customers' success. You'll guide them through a
seamless onboarding process, optimize their platform setup, and empower them to
leverage full potential, leading to thriving dental practices and long-term partnerships.

What You'll Do
? Onboarding & Training: Orchestrate a seamless onboarding experience for new
customers, laying a strong foundation for their success. Conduct
comprehensive product training for key personnel at customer practices.
? Practice Operations Optimization: Drive adoption of recommended standard operating
procedures and best practice workflows.
? Customer Health & Advocacy: Proactively monitor customer health through product
feedback, support interactions, and key performance indicators (KPIs). Champion an
exceptional customer experience at every touchpoint.
? Collaboration & Support: Partner with global technical support teams
(Levels 1, 2, and 3) to ensure efficient customer support. Collaborate with external
vendors and partners for swift issue resolution.
? Product Improvement: Work closely with the Product Engineering team to advocate for
and implement key product changes.

What You'll Bring
? Experience: 5+ years of experience in the US dental industry, with 2+ years of
experience managing a dental practice end-to-end (Office Manager role or similar).
? Software Expertise: Expertise in at least one dental practice management software.
? Dental Industry Knowledge: Strong understanding of Revenue Cycle Management,
Key Performance Indicators (KPIs) for dental practices, and all job functions and
workflows within a dental practice.
? Skills: Excellent communication, problem-solving, and relationship-building skills. Ability
to thrive in a fast-paced environment and adapt to changing priorities.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.